Service Policy

Constructmet Grup SRL, placing customer satisfaction at the forefront of its operations, offers products that have passed European quality certifications EN840, CE, REACH, RoHS, as well as German certifications TÜV, GS, SKZ, and NSF (USA).

Our range of wheels and castors is widely used across various sectors, including construction, industry, public utilities, services, catering, gardening, healthcare, and furniture manufacturing.

Below are the key principles forming the foundation of our service provision policy in this sector:

Strong Partnerships.
To establish and maintain solid relationships with our suppliers, enabling us to deliver higher-quality products to our clients.

Continuous Improvement.
Not to be satisfied with maintaining the current situation, but to adopt a philosophy of continuous improvement in providing services to both corporate and individual clients.

Customer Satisfaction.
To meet customer needs promptly and in the desired manner.

Transparency and Communication.
To thoroughly inform clients, both in writing through technical documentation and verbally through consultation.

Accuracy in Product Selection.
To minimize product returns due to selection errors by ensuring the right choice in accordance with customer expectations.